Our Frequently Asked Questions are divided into sections. If your question is not listed, please contact us and we will help you with your query.

Q: Is Comvita the leading Manuka Honey company?

A: Comvita is New Zealand's leading producer of Manuka Honey.

Q: What does UMF mean?

A: The UMF® (Unique Manuka Factor) trademark was established by the Unique Manuka Factor Honey Association (UMFHA). The UMF® grading system appraises natural markers found in Manuka honey, and assures purity & quality. This is compliant with the recent interim labelling guidelines published by the Ministry for Primary Industries. Not all Manuka Honeys are UMF® rated – only those which have been independently tested and verified by UMFHA are given a UMF® rating. For more information visit www.umf.org.nz

Q: What is the meaning of UMF 5+, UMF 10+, and UMF 15+?

A: The UMF® grading system has two components which are expressed on any UMF® licenced honey product: 1. The label claim that it is Manuka,  2. The number - this represents three chemical markers that indicate the content of this honey to ensure purity and quality. This includes the key chemical markers DHA, MGO, and Leptosperin. For more information visit  http://www.umf.org.nz/grading-system

Q: What's the difference between Manuka Blend and UMF 5+?

A: The Comvita® Manuka Honey Blend is a delicious blend of UMF®5+ Manuka Honey, combined with New Zealand forest honeys to bring you a superior tasting blend, rich in floral flavour. UMF®5+ is a Manuka Honey with no other added honeys.

Q: Why is Manuka Honey more expensive than other honeys?

A: Manuka Honey is unique to New Zealand and to obtain pure Manuka Honey is a specialised task for beekeepers. Manuka Honey is more difficult to extract and has a limited harvest period as it is only collected at certain times of the year. The unique properties of Manuka Honey are well understood by consumers around the world, thereby creating a continually high level of demand.

Q: Why does honey’s colour and texture vary?

A: Honey is a natural product, influenced by seasonal and regional conditions. Some areas produce paler honey than others. Like a good wine, honey will grow in flavour and darken with age.

Q: What is added to Comvita honey?

A: Comvita honeys are pure with no additives.

Q: Diabetes – can I take your honey?

A: Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. Diabetics should consult their healthcare professional before consuming honey.

Q: Can Manuka Honey be taken during pregnancy?

A: Manuka Honey has been taken by pregnant women for many years with no reported problems as a result of its ingestion.

Q: Can children take Manuka Honey?

A: We do not recommend that honey be given to children under the age of one.

Q: Q: Can I use a jar of Manuka Honey on my wound?

A: No. Manuka Honey that is purchased in a jar is for oral/internal use only. Comvita® recommends sterile medical grade honey for use on wounds. 

Q: What is the difference between Olive Leaf Complex and Olive Leaf Extract?

A: It's the same product. We just renamed it to be in line with our sister companies around the world.

Q: Can I take Olive Leaf Extract with other medications?

A: We advise you to consult your healthcare professional.

Q: Can I take Olive Leaf Extract while pregnant or breastfeeding?

A: We advise you to consult your healthcare practitioner.

Q: What dosage of Olive Leaf Extract should I give to my children?

A: Comvita has developed Children’s Olive Leaf Complex to appeal to younger taste buds. Children’s Olive Leaf Complex can be given to children over the age of 2 years at a rate of 5mL (1 teaspoonful) twice daily. Children over two years of age may be given the original or peppermint flavoured Olive Leaf Complex at 2.5mL (half teaspoonful) 2 to 3 times a day with food. Take up to 7.5mL daily.

Q: Why do you advise drinking plenty of water while taking Olive Leaf Complex?

A: When you start taking Olive Leaf it begins to cleanse your body so you may occasionally feel one or more of these symptoms: mild headaches, rashes, fatigue, diarrhoea, muscle and joint pain. This is known as the "Herxheimer Effect" or healing effect.

Q: Are Olive Leaf products Halal? Kosher?

A: Our OLE original and OLE peppermint flavours have been certified Halal and Kosher.

Q: Are Olive Leaf products suitable for vegetarians and vegans?

A: Yes, Olive Leaf Extract is made from 100% plant derived products. The capsules are derived from Seaweed.

Q: What is Propolis?

A: Propolis is created by the bees from natural sap and resins found on trees. Trees produce these resins at the site of a plant injury and on new shoots. The bees collect the resin and carry it back to the hive where they mix beeswax and enzymes to make Propolis.

Q: What are the benefits of Propolis?

A: Propolis contains high levels of active bioflavonoids, with well known antioxidant properties. Propolis helps to support and maintain a healthy immune system.

Q: Should I take Propolis liquids, capsules or tablets? Which is best?

A: The strength of dose is the same, so it is more a question of suitability and personal preference. We recommend Propolis Tincture for teeth, gum and external use; Propolis Extract (alcohol free), Tablets and Capsules to be taken orally for internal use.

Q: How should I take the various Propolis products?

A: Propolis Capsules should be swallowed with water. Propolis Tablets can be swallowed with water or chewed before swallowing. Propolis Extract can be dropped directly into the back of the mouth and throat, or mixed in water and drunk or gargled. Propolis Tincture should be applied directly by the dropper onto the desired area.

Q: Are there any other things I should know before choosing the most appropriate Propolis product?

A: Vegetarians should choose the Propolis Tablets rather than Propolis Capsules due to the bovine gelatin in the capsule.

Q: Why should I store Royal Jelly in the fridge?

A: Royal Jelly is a natural product that will darken over time. Exposure to light and warmth can hasten the darkening process.

Q: What is HDA®?

A: HDA® refers to 10-Hydroxy-2 decanoic acid, a short-chain 8-10 carbon chain fatty acid. 10H2DA is the most well-known of the fatty acids responsible for most of the noted biological properties of royal jelly. 10H2DA is used within the industry as the main measure of Royal Jelly concentration, purity and quality. Levels of 10H2DA are routinely tested to determine the quality of Royal Jelly.

Q: Is there any person who should not take Royal Jelly?

A: Royal Jelly should not be taken by asthmatics.

Q: Why would I choose to take Royal Jelly & EPO Capsules?

A: Royal Jelly & EPO are designed for women's hormonal support, especially during premenstrual and menopausal periods. It also assists with dry skin.

Q: How long should I expect my online order to take to be delivered?

A: Comvita aims to deliver all orders within three working days.

Q: How do I return goods which are damaged or not the same as what I ordered?

A: Simply return the goods together with the shipping note to Comvita within 10 working days of the date of purchase. Please refer to the Terms of Purchase for more details.

Q: Where can Comvita products be purchased?

A: Products can be purchased online via this website or contact us on 1855 449 2201 or via usacustomerservice@comvita.com and we will help you locate your closest Comvita retailer.

Q: Can Comvita products be used during pregnancy?

A: We advise you to consult your healthcare practitioner.

Q: Are Comvita products tested on animals?

A: Health Foods / Health Care: Comvita will not test finished products on animals (or fund third party testing on animals) except when human safety is in question or when required by regulation, and providing there are no alternative test methods available.

Medihoney Category: Comvita and/or partners may only test finished products on animals for reasons of human safety, medical advancement or where required by regulation(s). Wherever possible, alternative test methods are used.

Skincare: Comvita will not test finished products on animals (or fund third party testing on animals) under any circumstances.

Q: Can we take honey overseas?  

A: Honey can be taken from New Zealand to many other countries. However, the customs officials in each market are able to deny entry of product even if the product is legally sold in their country. Honey cannot be taken to Western Australia, Samoa or Vanuatu. Please check with your local customs website.