Manuka Honey FAQ

Comvita® is New Zealand's leading producer of UMF™ grade Manuka Honey.

Manuka honey comes from a complex collection of natural compounds that we call the Unique Manuka Factors (UMF™) – and you won’t find it anywhere but in authentic New Zealand Manuka Honey.

UMF™ is the only quality and rating system that independently certifies the presence and quality of all factors that make New Zealand Manuka Honey unique, ensuring you get honey that meets your needs. Check for the UMF™ quality mark on the front of pack when choosing your Manuka Honey.

The Unique Manuka Factor Honey Association (UMFHA) independently tests and certifies every batch for four key factors that make the all-important UMF™ rating found on every jar of authentic Manuka Honey. With the UMF™ rating, you can confidently choose the right option for you when investing in your health and wellness.

Not all Manuka Honey's are UMF™ rated – only those which have been independently tested and verified by UMFHA are given a UMF™ rating.

The UMF™ grading system has two components which are expressed on any UMF™ licensed honey product:

1. The label claim that it is Manuka

2. The number - this represents three chemical markers that indicate the content of this honey to ensure purity and quality. This includes the key chemical markers HMF, DHA, MGO, and Leptosperin.

The Comvita® Multifloral Manuka Honey is a delicious blend of UMF™ 5+ Manuka Honey and other New Zealand forest honeys rich in floral flavor. Choose Multifloral Manuka as a high quality, pure table honey.

UMF™ varietals are pure monofloral Manuka Honey with other forest honeys present.  They range from UMF™ 5+ to an ultra-rare UMF™ 25.

Manuka Honey truly is the golden standard of honey. Manuka Honey is produced from the characteristic nectar from the sweet-smelling flower of the Manuka tree. Rich in amino acids, Vitamins B & C, antioxidants, minerals, proteins, carbohydrates, and bioactive compounds, Manuka Honey is a superfood and at the forefront of natural health sciences. No other honey has the volume or complexity of natural components at work like New Zealand Manuka Honey

Delicious, thick, and with a characteristic dark cream to dark brown color, Manuka Honey has long been admired as an exceptional honey with a distinct, complex flavor and rich aroma unlike any other honey in the world.

Learn more about the uses, benefits, and history of Comvita Manuka Honey

Manuka Honey is unique to New Zealand and to obtain pure Manuka Honey is a specialized task for beekeepers.

Manuka Honey is more difficult to extract and has a limited harvest period as it is only collected at certain times of the year. The unique properties of Manuka Honey are well understood by consumers around the world, thereby creating a continually high level of demand.

Honey is a natural product, influenced by seasonal and regional conditions and the nectar source (the blossoms) visited by the bees. Honey color ranges from nearly colorless to dark brown, and its flavor varies from delectably mild to distinctively bold.

Some areas produce paler honey than others. Like a good wine, honey will grow in flavor and darken with age.

Comvita's honey is pure with no additives or preservatives and it is naturally GMO free.

The nectar from plants is the sugar source for honey, it is always best to consult your healthcare professional before consuming honey as they will have the best advice based on your specific health requirements.

Manuka Honey is a natural product with no additives or preservatives and has been taken by pregnant women for many years with no reported problems as a result of its ingestion.

We do not recommend that honey be given to children under the age of one.

No. While we produce sterile Medical-Grade honey products in AU and NZ, Comvita® Manuka Honey jars sold in the US are for oral/internal use only. 

Orders & Deliveries

Comvita orders ship from our California warehouse and are expected to deliver within 3 to 10 business days, depending on the State.

If you have questions about your order please don't hesitate to reach out to our Customer Support team

For damaged or incorrect orders, please contact our Customer Experience Team at [email protected] or (855) 449 2201 and one of our team will arrange a replacement for you. For faster processing, please email us a photo of the damaged item, including batch number. 

As the trusted global leader in Manuka Honey, we guarantee that you will love our raw Manuka Honey from New Zealand and we are committed to giving you the very best quality natural health products to support you and your family. If you are not satisfied with the products you have ordered, please contact our Customer Experience Team at [email protected] or (855) 449 2201 and we would be happy to discuss this with you.

Once your order has been submitted, we cannot cancel or amend your order. This includes the retrospective addition of a discount. You may still be able to return the items as per our returns policy. Please contact our Customer Experience Team at [email protected] to explore your options.

To return products for a refund, please contact our Customer Experience Team at [email protected] within seven days of receipt of your products to discuss your options. Please note that returned products need to be unopened and in their original condition, with packing slip enclosed. Once we have received notification from our warehouse that the products have been received and are in their original and resaleable condition, we can then process your refund, less a 20% handling and delivery fee. Refunds are paid via the same method as original purchase. 

Comvita does not accept returns for product purchased through a third party. Please contact the retailer you purchased from to discuss your options.

Comvita does not offer price matching. Third party stockists and retailers of Comvita products set their own pricing and sale promotions and unfortunately, we do not have control over the price they choose to set.

General Questions

At Comvita, we do not believe in testing on animals.

We do not conduct animal testing on any of our products or ingredients, nor commission others to test on our behalf. At no point is animal testing a part of our product development process and we are committed to this policy.

All of our products are extensively tested on humans only. We commonly test new products on ourselves and our family and friends. Any clinical trials have been conducted on humans. As our products are natural with our raw materials being either food or plant based, they do not pose any real risk to anyone consuming or applying them (unless they have allergies). We have been doing this for almost 40 years and have built a global reputation for the quality and efficacy of our products.

Health Foods / Health Care: Comvita will not test finished products on animals (or fund third party testing on animals) except when human safety is in question or when required by regulation, and providing there are no alternative test methods available.

Medihoney Category: Comvita and/or partners may only test finished products on animals for reasons of human safety, medical advancement or where required by regulation(s). Wherever possible, alternative test methods are used.

Skincare: Comvita will not test finished products on animals (or fund third party testing on animals) under any circumstances.

Genuine Comvita products may be purchased online here on and from leading heath and wellness retail partners. In addition, check out our Store Locator to find Comvita in your neighborhood.

Propolis FAQ

Bee Propolis is created by the bees from natural sap and resins found on trees. Trees produce these resins at the site of a plant injury and on new shoots. The bees collect the resin and carry it back to the hive where they mix beeswax and enzymes to make Propolis.

Learn more about the uses, benefits, and sourcing of Comvita Bee Propolis

Comvita Propolis contains high levels of active bioflavonoids, with well known antioxidant properties. Propolis helps to support and maintain a healthy immune system.

Propolis Capsules should be swallowed with water.

Propolis Extract can be dropped directly into the back of the mouth and throat, or mixed in water and drunk or gargled.

Yes, however vegetarians should be aware that our Propolis Capsules have a bovine gelatin casing.

Olive Life FAQ

Please always seek advice from your healthcare practitioner or professional before use. Do not exceed recommended daily intake advice. If you wish to talk to someone for further information, please contact us directly.

Please always seek advice from your healthcare professional.  Do not exceed recommended daily intake advice. If you wish to talk to someone for further information, please contact us directly.

The olive leaf has been valued as a natural healing remedy for many centuries, and olive leaf extract is becoming increasingly well-known today for its high levels of antioxidants — up to 40x more polyphenols than extra virgin olive oil.

Learn more about the uses, benefits, and sourcing of Olive Life Extract

Olive Life Liquid Extract and Vege Capsules are a simple and valuable addition to your everyday wellness routine for their ability to:

  • Provide immune system support

  • Maintain cardiovascular health

  • Support healthy blood sugar levels

If you are a vegan or vegetarian we recommend that you use our Olive Life Liquid Extract which is made from 100% plant derived products.

Olive Life Extract is Fresh-Picked™ from our farms in Brisbane, Australia. We have been growing Olive Trees for over 20 years specifically for a high quality Olive Leaf Extract.

Olive Life Extract does not contain any added sugar.  It contains vegetable glycerol as the bulking agent. Even though glycerine (glycerol) is sweet, it is not a sugar and it does not behave as a sugar in the body. Olive Leaf Extract does, however, contain naturally occurring sugars.  These are present in small amounts, with nutritional analysis showing there is 0.1g of fructose in 100g of Olive Leaf Extract.


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